I appreciated how he explained everything in non-technical jargon. He made sure that my computer and phone had internet service and was very thorough and courteous.
VERIZON IN HOME AGENT DOWNLOAD PC HOW TO
Oumaru was the tech who installed the new ethernet cable and went to great lengths to help me understand how to set up my own router. Fios also kept me informed by text - almost a bit too much - reminding me of when the tech was coming, alerting me 15 minutes before the tech arrived, and giving me the name of the tech. I'm fed up with one year plans where the price escalates when the year ends, so I'm happy that Fios offers this service without a time limitation. (That's as long as you sign on to auto pay.) Because I only stream, this is a good deal for me. I don't want to cut the cord, but what is a person supposed to do? I have no TV service and can't spend any more time fixing it.ĭecided to switch internet providers to get internet only (100 Mbps) from Verizon Fios for 39.99/month. I may switch to Youtube TV-it's reliable and cheaper, and you don't need to rent set-top boxes. If your current Fios gear works, stick with it. The advertised wireless TV streaming feature does not work at all and the voice remote barely works and constantly reboots itself.
VERIZON IN HOME AGENT DOWNLOAD PC UPGRADE
So now I have wasted $300, a $50 upgrade fee and 26 hours of my time, and I have no TV service. I find the expensive new router no faster or better than my Actiontec MI424WR router. Every support tech and every customer service rep tells me something different (and contradictory and often plainly ridiculous). After about 26 hours of my labor, 15 calls with tech support and customer service and three weeks of elapsed time, I have no TV service.
After installing them, I learned that you need to upgrade to an expensive new router or they won't work so I paid $300 for the Fios Home router. I thought it would be nice to upgrade my three set-top boxes to Fios TV One (main box and two Minis).
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